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How Do I...

Make An Appointment?

Appointments may be made by telephoning the receptionists on 028 25652301, booking online or by calling into reception.

If you are unable to keep an appointment, please let us know as soon as possible.

Online Appointments

The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.

To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you. Please call at reception to sign up for this service - Click here to access EMIS Patient Access

EMIS Patient Access

DNA Appointments

The practice has introduced a policy for dealing with DNA appointments. DNA appointments is when the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change their appointment.

Smithfield Medical Centre is committed to ensuring that the best possible service is provided to all patients registered with the practice.

Request A Telephone Consultation?

If you wish to speak to the doctor please ring between 11:30am - 12 noon or 2:45pm - 3.00pm. If the doctor is unable to take your call the receptionist will take your details and the nature of your call for the doctor to call you back. The receptionist may be able to help with your query so it is important to give as much information as you can. Please note: in case of a genuine emergency the doctor will always be able to speak to you; if this is the case please let the receptionist know. Please also note, however: in general we do not take calls during surgery consultations, as this is a distraction for both the doctor and the patient.

If the doctor is to call you back please ensure that you are there to take the call.

Telephone Consultation With The Practice Nurse

If you want to speak to the practice nurse please ring reception. The receptionist will take your details and the nurse will call you back.

Request A Home Visit?

Please do not ask the doctor to make a home visit if you are well enough to attend the surgery. If you request a visit you should give a complete description of the patient's condition to the receptionist so that the doctor can decide if a home visit is necessary. (telephone advice may be all that is required). Only the doctor can judge if a home visit is needed. Other than in cases of extreme urgency, all requests for home visits should be made before 10.00am.

Order Repeat Prescriptions

Repeat Prescriptions

Requests for repeat prescriptions can be ordered by either telephoning reception during the following times: 9.00am - 12.00 noon and 2.30 - 3.30pm or by ordering online. Repeat scripts ordered will be ready for collection the following day at the patient’s designated chemist after 4:00pm.

When ordering a repeat prescription, please have the correct name of your medication/medications at hand.

Acute Prescriptions

Requests for Acute Prescriptions (i.e. coughs/colds etc.) will continue to be processed on the same day if ordered before 11:00am.

Online Prescriptions

The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.

To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you. Please call at reception to sign up for this service - Click here to access EMIS Patient Access

EMIS Patient Access

dundee pharmacy

Obtain Test Results?

The doctors review all results on a daily basis and note what action (if any) needs to be taken. Please phone for results after 2.00pm. The receptionist will give you the result of your test and if you need to speak to the doctor, the receptionist will inform you of this.

If you have tests carried out at the medical centre it is your responsibility to obtain the result. Please check with a member of staff when to contact the surgery for your test results.

Register With The Practice?

If you wish to register with our practice contact a member of staff at reception. The staff member will explain the details of the registration process.

Patients will not be registered with an individual doctor, but with the practice. All patients have the right to see the doctor of their choice where possible. However for an urgent appointment it may only be possible to see whichever doctor is available.

Change My Details?

If you have changed your name, address or contact number, please inform us as soon as possible so we can update out records.

Obtain Further Information For Carers?

If you are a carer or have a carer, please inform reception so we can update your records. For further information and advice for carers contact Social Services on 2565 6447 or visit www.carers.gov.uk.

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