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PRACTICE
CHARTER
Confidentiality
You can be assured of complete confidentiality at all times. All staff are bound by the Code of Confidentiality and any breach of this will be investigated thoroughly and dealt with as necessary. The practice keeps records on both computer and paper format and is registered under the Data Protection Act. All contacts between clinicians and patients will be recorded on our clinical computer system. We ask you for information about yourself so that you can recieve proper care and treatment. Occasionally we are involved in some research studies that require anonymous information for the patients' notes (You cannot be identified from this information. You have the right to object to the use of your Information for any of these purposes.) You have the right to view your medical records by prior arrangement with the Practice Manager.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.
Complaints Procedure
The practice has a complaints procedure
in place which complies with guidelines laid down by Health and Social Services.
Leaflets are available in the waiting area outlining how your complaint will be
handled. If you have a complaint you should report this in the first instance
to the practice manager.
Remember - You can also tell us
when we do something particularly well!
Zero Tolerance
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
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